Courier Operations Specialist (They/She/He)

• We have an ''office-first'' culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

• Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis.
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
• Provide logistic support regarding the distribution of the seasonal work equipment.
• Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.
• Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

• Good communicator with ability and agility to solve problems
• Being highly motivated to work in a fast-paced environment
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Enjoy onboarding newcomers and helping them learn our ways
• Initiativity, proactivity and autonomy - Glovo is also yours!
• Good energy and love to what you do, even on bad days
• Intermediate English (you can read, understand and speak in English)
• An empathetic, inclusive and curious attitude

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Glovo