(Fluent Ukrainian and English) Account Specialist

• Acting as the primary point of contact for clients and maintaining strong, long-term relationships;
• Coordinating with the internal team to ensure client requirements are clearly understood and delivered on time;
• Monitoring project progress and keeping clients updated on status, deliverables, and timelines;
• Preparing and maintaining account documentation, including budgets and financial reports;
• Identifying client needs, risks, and challenges - and proactively working with the team to resolve them.

• 2+ years of experience in account management or client-facing project coordination (ideally in IT outsourcing);
• B2+ level of English (both written and spoken);
• Good understanding of software development processes;
• Experience preparing financial reports;
• Experience with tools like Jira, ClickUp, or Asana for task coordination and reporting;
• Strong communication, presentation, and relationship-building skills.

• Previous experience in an outsourcing environment;
• A great sense of humor ☺️

• Fully remote work (Ukraine or a similar timezone);
• Compensation in USD;
• Opportunity to work with international clients and exciting projects;
• Friendly management focused on long-term cooperation, without bureaucracy.

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